Shipping Policy

Last Updated: September 12, 2026

Thank you for shopping with us. We aim to process and deliver your orders as quickly and reliably as possible. Please review the following Shipping Policy before placing your order.

1. Order Processing

Orders for physical products are generally processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays may begin processing on the next business day.

Processing times may occasionally take longer during holidays, sales, or periods of high order volume.

2. Shipping Times

After your order has been processed and shipped, estimated delivery times may vary depending on your location and the shipping method selected at checkout.

Typical delivery estimates are:

• Domestic orders: 3–7 business days
• International orders: 7–21 business days

These are estimated delivery times and are not guaranteed.

3. Shipping Costs

Shipping costs are calculated and displayed at checkout based on the destination, package size, weight, and available shipping method.

From time to time, we may offer free shipping promotions or other shipping discounts. Any applicable promotion will be clearly displayed on our website.

4. International Orders

We may ship eligible physical products internationally.

International customers are responsible for ensuring that the products they order can legally be imported into their country.

Depending on the destination, your order may be subject to:

• Customs duties
• Import taxes
• VAT or other local taxes
• Customs processing fees
• Other charges imposed by local authorities

These charges are generally the responsibility of the customer unless specifically stated otherwise at checkout.

5. Tracking Information

When tracking is available, you will receive tracking information after your order has been shipped.

Please allow some time for the tracking information to become active after the shipping carrier receives and scans your package.

6. Delayed Orders

Delivery times are estimates and may be affected by circumstances outside our control, including:

• Shipping carrier delays
• Customs clearance
• Weather conditions
• Public holidays
• High shipping volumes
• Incorrect address information
• Transportation disruptions
• Other unforeseen circumstances

If your order is delayed, please contact us and we will do our best to assist you.

7. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

If an order is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply if the order needs to be reshipped.

Please contact us as soon as possible if you notice an error in your shipping address.

8. Lost or Missing Packages

If your tracking information shows that a package has been delivered but you cannot locate it, please first check with household members, neighbors, building management, and the shipping carrier.

If the package is still missing, contact us and we will work with you to determine the appropriate next steps.

9. Damaged Packages

If your package arrives damaged, please contact us as soon as possible.

We may request photographs or videos of:

• The shipping package
• The shipping label
• The damaged product
• Any visible damage to the packaging

This information helps us investigate the issue with the shipping carrier and determine the appropriate resolution.

10. Digital Products

Digital products do not require shipping.

If you purchase a digital product such as a PDF, crochet pattern, template, guide, or other downloadable file, it will be delivered electronically according to the delivery method described on the product page or at checkout.

No physical product will be shipped for a digital-only purchase.

11. Combined Orders

If an order contains both physical and digital products, the digital product may be delivered electronically while the physical product is shipped separately.

Digital delivery does not depend on the physical shipment unless otherwise stated on the product page.

12. Shipping Restrictions

Some products may not be available for shipment to certain countries or regions due to carrier restrictions, customs regulations, or other applicable limitations.

If we are unable to ship your order to the provided destination, we will contact you regarding the available options.

13. Contact Us

If you have questions about shipping, delivery, tracking, or your order, please contact us through our Contact Us page or the customer-support email provided on our website.

We will do our best to respond as quickly as possible.

Thank you for choosing our store!