Refund policy

Last Updated: September 12, 2026

Thank you for shopping with us. We want you to have a positive experience with every purchase. If you are not completely satisfied with your order, please review the policy below.

1. Returns

We accept returns on eligible products within 30 days of delivery.

To be eligible for a return, the item must:

  • Be unused and in its original condition.
  • Be returned with its original packaging, where applicable.
  • Include any accessories, tags, or other items originally included with the order.
  • Not be damaged due to customer use or mishandling.

Some products may not be eligible for return. Please check the individual product description for any product-specific return conditions.

2. Non-Returnable Items

Certain products may not be eligible for return, including:

  • Digital products and downloadable files after access or download.
  • Personalized or customized products, unless they arrive damaged or defective.
  • Products that have been used, damaged, or altered by the customer.
  • Gift cards.
  • Items specifically marked as final sale.

3. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please provide:

  • Your order number.
  • A description of the issue.
  • Clear photos or videos showing the damaged, defective, or incorrect item.

After reviewing the issue, we may offer a replacement, exchange, or full refund, depending on the circumstances.

4. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please note that your bank or payment provider may require additional time to process and display the refund.

5. Return Shipping

If the return is due to a defective, damaged, incorrect, or misrepresented product, we may cover the reasonable return shipping cost.

For returns due to change of mind, incorrect selection, or personal preference, the customer may be responsible for return shipping costs.

6. Exchanges

If you would like to exchange an eligible product, please contact us within 30 days of delivery.

Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer a refund or another suitable solution.

7. Order Cancellation

Orders may be cancelled before they are shipped, where possible.

Once an order has been shipped, cancellation may no longer be possible and the customer may need to follow the applicable return process.

Digital products may not be cancellable once access or download has been provided.

8. Digital Products

Digital products, including downloadable files, patterns, guides, templates, and other digital content, are generally non-refundable once the customer has accessed or downloaded the product.

If you experience a technical problem, receive an incomplete file, or cannot access your purchase, please contact us. We will make reasonable efforts to resolve the issue or provide a replacement file where appropriate.

9. Refund Exceptions

We reserve the right to review refund and return requests individually. Nothing in this policy limits any consumer rights that cannot legally be excluded or restricted under applicable law.

10. How to Request a Return or Refund

To request a return, exchange, or refund, please contact us through our Contact Us page or the customer support email provided on our website.

Please include:

Order Number:
Product Name:
Reason for Request:
Photos/Videos (if applicable):

We will review your request and respond as soon as reasonably possible.

11. Changes to This Policy

We reserve the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page with an updated Last Updated date.

12. Contact Us

If you have any questions regarding returns, refunds, exchanges, or cancellations, please contact us through our website.

Thank you for choosing our store!